Cancellation and refund policy

Our promise

CandorVites sells digital designs, and you get your files or your Canva link as soon as you pay. Because we can't take a digital product back once you have it, we don't refund a purchase because you changed your mind. We do refund when we get it wrong. This is rare, and we want you to know that before you pay.

Cancelling an order

Your design is delivered as soon as your payment is confirmed, so an order can't be cancelled after you pay. You can stop at any point before paying, and nothing is charged.

• If a payment fails, no order is made. If money left your account anyway, write to us with the amount and the time, and we'll check and return it if it reached us.
• If you were charged twice for the same order, we refund the extra payment in full.

When you get a refund

You get a full refund if you ask within 7 days of your purchase and one of these is true:

1. A file or link doesn't open or doesn't work, and we can't fix it within 2 business days of you telling us.
2. The design is clearly different from its listing, for example the pieces, sizes or editing tool, and we can't put it right.
3. You were charged twice for the same order.

We first try to fix the problem, because that's usually what you want. We don't ask you to prove it beyond telling us what happened. A screenshot helps us fix it faster.

When we don't refund

• You changed your mind, or the design doesn't suit your event or taste, when the listing showed it accurately.
• You bought the wrong product or license and have already opened the link or the files.
• Problems outside the product, such as not having a Canva account or the software the listing says you need.
• You shared the link or files with someone else, which our license doesn't allow.

If you aren't sure whether your case qualifies, write to us. We'll answer honestly.

How to ask

Email support@candorvites.com from the address you used to buy, with your order number. We acknowledge your message within 2 business days and decide within 7 days.

How you're paid

• Refunds go back to the payment method you used.
• Once we approve a refund, we start it within 2 business days. The money usually reaches your account 5 to 7 business days after that. The exact time depends on your bank or card issuer.
• When we refund the full amount, your order link stops working and we issue a credit note for your invoice. A partial refund leaves your access in place.

Complaints

If you're unhappy with our answer, write to support@candorvites.com again and say it's a complaint. You can also approach the consumer forums available under Indian law. See our Terms and conditions.

Seller: BITCODER, Surat, Gujarat, India. GSTIN 24FUSPM4006D1ZP. Version of 7 November 2026.